: Can you tell me exactly what you are
: doing, so I can problem solve?

: Have you upgraded your java to the
: latest edition.

: kathleen
I have updated Java and spoken to one of their reps who told me that I am current and that it is an issue that I need to speak to the "owner" of the chat about. I have tried unsuccessfully to get onto chat for seveal weeks I would really appreciate some help. Ann