: Lindsay,

: Can you try using a different
: browser? You said you have tried
: safari and explorer.

: Also, what operating system are you
: using on your primary computer?

: Kathleen

Hi

Operating system on primary computer is windows 8. Does that make a difference?

Yes, I will try a different browser on main computer.

Not sure if I can use different browser on iPad though...will try and research that.

Thanks

Lindsay